Help

How to book with EasyPark

  1. 1Find your car park at the best price and location

    You can select a city or search by address, hotel name, turistic place, etc. Then, select some dates and we will show you the booking price so you can compare between car parks.

  2. 2Book now and ensure your spot

    Once you choose the most convenient car park, you can pay using a credit/debit card. After the payment is confirmed, we will send a voucher to your e-mail with a reservation code.

  3. 3Show your voucher at the car park and enjoy

    When you arrive to the car park, show your reservation code to the employee (we recommend you bring it printed out). Should you find an access barrier, retrieve the ticket as usual and hand it to the employee once you have entered, showing him or her your reservation voucher. At the car park they will let you know how you are to get in and out during your stay.

Frequently Asked Questions

Through our website or our app:

WEB

1. Select the date and time of arrival and departure. Indicate the city, address or area where you want to park and click "Search".

2. We will show you a list of nearby parkings and the prices for the period you have indicated.

3. Choose the parking that suits your needs, remember that you have filters to improve your search.

4. Make the booking and the payment.

APP

1. Download the APP.

2. Register to create your account.

3. Follow the same steps (1, 2 and 3) that we indicated for the website, but doing it on the app.

4. Once you are register, the credit or debit card you linked to your account during the registration process, will be charged automatically.

Afterwards, in both cases, you will receive a confirmation of your booking by email with all
the necessary details.

Your booking will be waiting for you!
You can book a maximum of one month.

If you need a longer stay, please contact us and let us know what your needs are and which parking you are interested in.

We will look for you the best solution by making the necessary arrangements with the associated parking with our platform.
While booking, after choosing the parking slot, you will be able to see the necessary details to know if the parking slot meets your needs (dimensions, services, restrictions, instructions, etc).
We accept the following credit or debit cards: Mastercard, Visa and American Express.

We use secure payment methods through the payment gateway of the banks we work with.

When you make a payment with your credit or debit card, your bank, in accordance with the security criteria it has established, will ask you to confirm the transaction through the online banking app or by entering a security code that you will receive through the app itself or via SMS.
Make sure you have correctly completed the steps indicated by the payment gateway to confirm the transaction, and if the problem persists, try another card.

You should know that we use secure payment methods through the payment gateways of the banks we work with.

If you are still unable to proceed, please contact us at info@parkimeter.com, and we will be at your disposal to offer you support.
If you haven't received it, check that it hasn't been left in your SPAM folder by mistake. If you can't find the e-mail after 15 minutes, send us an e-mail to info@parkimeter.com, and we will send it to you.
No, you don't. From your mobile device, show your booking to the person in charge of the parking.
We have many parkings in our platform, with a wide variety of ways to access them and validate your booking.

For that reason, it's important that you carefully read the information that we include in the booking voucher that you receive in the confirmation email after you have made your booking. In the section "How to redeem your booking" you will find all the information you
need to access the parking and enjoy your booking.
No, once you have made your booking with us, you don't have to pay anything else, unless you arrive before the indicated time or leave after the departure time specified in the booking, or you request an additional service offered by the car park.
The car parks offer different types of rates and services. The type of rate is shown both on the website and during the purchase process.

If the rate indicates that it is "Multipass", you can enter and leave as many times as you wish during your stay. The person in charge of the car park will tell you how to do this, and, if necessary, will provide you with the access to do so.

If the rate is "Onepass", you can only enter and leave the parking once.
The parking, which we collaborate with, has several security systems, either on-site or video surveillance. We prioritize the security of the parking before incorporating them into our network.

The legislation of each country establishes the responsibilities of car park operators with respect to their customers.

In Spain, regardless of whether the parking keeps the keys or not, the law establishes that the company operating the public parking, is responsible for the safekeeping and custody of the vehicle, but the car park is not responsible for any object deposited inside (clothes, mobile phones, cameras, bags, suitcases or bags, ...).

Regarding the storage and custody of the vehicle, the parking operator is liable for any damage suffered by the vehicle or the user caused by the parking facilities, by its activity or by its employees, for example: personal injury due to poor condition or poor maintenance of the facilities, damage to the vehicle caused by landslides, flooding due to burst pipes, damage due to broken windows, theft of the vehicle itself, etc.
Yes, by booking with us, you are guaranteed with a parking space that will be available for you on your arrival.
Yes, in our network we have parkings that accept motorhomes and most of them accept large vehicles, although not all of our car parks accept these types of vehicles. Please indicate us with an email to info@parkimeter.com: type, brand and model of vehicle with its measurements (height, length, width) and we will tell you which parking can accept it.
If you have made your booking on the website, you will be able to download your invoice the day after the booking has been completed. To do this, just click on the "Invoice" button on the confirmation email you received when you booked and fill in the billing details on the form that will appear.

If you have made one or several bookings through our app, on the first day of the month, you will receive an email with the invoices for the previous month's bookings.

If you have made a mistake when entering the plate number of your vehicle in the booking, or you want to change any of the dates:

You can change it by clicking on the button, "cancel/modify" in the confirmation email you received when you made the booking, at least 24 hours in advance or the time indicated on the voucher for the chosen parking, according to the date of entry. After
you have made the change, you will receive a new confirmation email.

If the change is not possible, you will receive a message asking to contact us.

If you have made a mistake when entering your e-mail address in the booking:

You will not have received the confirmation email, so you must inform us by email to info@parkimeter.com indicating the vehicle plate number and the name you specified in the booking and provide us your correct email address. We will take care of sending it to you.
If you are thinking of travelling and need to leave your vehicle at a station, port or airport, we have a wide network of car parks close to these locations, some at the terminals themselves and others that offer shuttle services between the car park and the terminal (shuttle) or valet services for picking up and dropping off the vehicle at the terminal itself (valet). In some cases, public transport can be a good alternative for getting from the parking to the terminal and vice versa.
You can do this by clicking on the "cancel/modify" button on the confirmation email you received when you made your booking, at least 24 hours before the start of your booking.

When you do so, you will receive a new confirmation email with the modified details, or with the cancellation of the booking if this has been possible.

If you cancel your booking within the limit established for that parking, we will refund 100% of the cost of your stay. *Management fees are non-refundable*. You will receive the amount on the same card with which you made the payment.

Please note that refunds are reflected in your account within the period of time required by the bank to carry out the refund process, which is usually a maximum of 48 working hours, but in some cases it may be somewhat longer. If you have not received your refund within 5 working days, please contact us.
Our Customer Service team will be at your disposal from Monday to Sunday from 9:00 am to 6:00 pm.

You can contact us by email at info@parkimeter.com

You can also contact us by phone on +34 933 157 622.

If you have any difficulty accessing the parking, please call the emergency telephone number at the end of the booking voucher or send us an email to the same address indicated above.
If you have problems when making the payment with a credit card, try to use another one. You should know we use save payment means through La Caixa payment platform.

Your bank might check your identity when introducing your credit card, sending you an SMS or doing it the way they usually do when you buy through the Internet.

Anyways, if you still have problems contact us by sending an e-mail to info@parkimeter.com.
If you have changed your mobile, reinstalled the app or the app has disconnected from your account and when you try to activate it again with the code you received when you registered, it won't allow you to do so, contact us so that we can reactivate your account. The
activation code is for single use only for security reasons and cannot be used simultaneously on two devices.

If you are going to change your mobile phone, before doing so, log out from the accounts you have in the app by following these steps:

1. Open the app's main menu (three horizontal stripes in the top left corner).

2. Click on the "?" symbol that appears inside a white circle at the bottom of the app.

3. Write down the "activation code".

4. Click again on the main menu.

5. Click on your name (at the bottom).

6. When you click on it, you will see the accounts you have linked to the app (if you have more than one).

7. Click the red "close" button to log out of each one of them.
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On your new mobile:

1. Download the app.

2. Follow the instructions, and when you are asked for the activation code, enter the code you wrote down previously.

3. Now you can enjoy your app on your new mobile phone!